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Job Details: Supervisor, Train Operations

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Reference	T-BTNA-OPS-CATO-093
Recruiter	Bombardier
Industry Sector	Train operations, Train Operations Manager/Head/Director
Salary	Negotiable
Locations	Canada, Toronto - Ontario
Contract Type	Permanent
Date Posted	19 February 2010

Job Description
Description We are Bombardier Get on board, we can drive you further in your career Bombardier Transportation is the number one provider of rail solutions in the world. Our business holds the number one global market position in eight of the ten markets we service. Our product portfolio includes a full range of passenger rail vehicles and we manufacture locomotives, bogies, propulsion and rail control solutions. We design, build and service some of the most intelligent and beautiful rail solutions in the world, our products are safe, healthy for people and help preserve the worlds natural environment. We are looking for a Supervisor, Train Operations for our facility located in Toronto, ON. Bombardier provides state-of-the-art systems that enable rail vehicles to operate at increased speed and track capacity without compromising the very high safety standards. Our solutions have been delivered to 50 countries worldwide. In addition, Bombardier is developing applications that will lead to an environmentally friendly driving style, heightening our environmental contribution and provision of value based solutions to our customers. Your Role The Supervisor of Train Operations is the first line supervisor and is accountable directly to the Manager of Train Operations and ensures that train movements are operated on time, safely, efficiently and economically over the entire GO Transit system consistent with our customer and Bombardiers mission of providing excellent Customer Service. This position will interact closely with the other Managers and Supervisors in operations as well as maintenance. It is imperative that each manager/supervisor fully understand the business of the other team members in order to have harmony. Your Challenges Ensures that all transportation and Customer Service activities are performed safely, promptly while providing a courteous service to clients in accordance with corporate policies, practices, government regulations, Canadian Rail Operating Rules and special instructions. Coordinates, directs and supervises Ambassadors and Train Operators through the application of a high level of technical and managerial skills related to Customer Service delivery and the safe operation of trains and the provision of a quality service in accordance with the advertised train schedules. Monitors and undertakes action to ensure performance of Ambassadors and Train Operators on board trains this includes the proper positioning of staff, good clear announcements, proper door handling and excellent and prompt Customer relations. Train handling, adherence to schedules, operating rules, speed restrictions and regulatory requirements, initiating remedial action to eliminate undesirable operation practices. Ensures that appropriate levels of employees are maintained to operate trains in a cost effective manner, monitoring and assists the Crew Supervisor in controlling spare boards. Assess train reports for on-time performance and interface regularly with host railways rail traffic control centers as well as host railway operating officers to ensure coordination and daily performance of train operations and to immediately respond and correct deviations to the operating plan. Provide on the job training and coaching for Ambassadors and Train Operators and assists the Supervisor Training in the development of follow up training as required. Investigates customer complaints, accidents, injuries, rule violations and other staff failures recommending corrective action to prevent a reoccurrence with a full report to the Manager of Train Operations. Must respond to all accidents, derailments or disruptions assuming the senior role coordinating all Bombardier Transportation and Equipment Maintenance activities with the host railway to minimize adverse effects to passengers while ensuring an expeditious return to normal operations. Represents Bombardier in investigations conducted by the host railways of Bombardier employees and arranges for Bombardier employees to be present and assists in determining the cause recommending and delivering the discipline. Liaison with Transportation Safety Board and Transport Canada inspectors regarding train operations and accident/incident investigations. Ensures that Ambassadors and Train Operators are fully knowledgeable with the equipment in order to affect repairs on line to minimize delays to train and their passengers in keeping with excellent Customer Services. Provide input in the development of a Safety Management System dealing with the regulatory regime. Qualifications The ideal candidate will possess the following qualifications: Certified as a Locomotive Engineer Secondary School diploma Certificate of Rules Qualification and Canadian Rail Operating Rules (CROR) Minimum of 5 years experience working in the rail industry Experience as a Railway Supervisor, Trainmaster or Superintendent or experience in crew management Available to work different shifts

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Job Details: Supervisor, Train Operations

This Job Has Expired

Job Description